Podcasts I’ve Guested On

The CTO Show with Mehmet Gonullu
#313 The AI Trust Equation: Ken Lonyai on Ethical Design and Societal Impact

“Unlock the secrets of AI’s role in our future as I welcome back Ken Lonyai, a mastermind in product and design, for a critical examination of trust in artificial intelligence. Touching on the intriguing parallels of AI’s growth to that of the internet’s surge in the late ’90s, we unravel the complexities of bias and human manipulation that challenge our reliance on AI. Ken brings his expertise to the table, showcasing real-world examples where AI has mirrored societal biases and discussing the necessity of clarity in AI data training—a pivotal factor for technology’s trustworthiness.“

From Elisa to Today: Ken Lonyai’s Odyssey in AI Innovation

“Join Josh Hale in an enlightening conversation with Ken Lonyai, a trailblazing thought leader in user/customer experience and artificial intelligence (AI). Ken, a trusted advisor to retail and brand executives, shares his journey from creating the innovative Elisa to shaping the landscape of user-facing technologies.

Explore the historical aspects of AI, its challenges, and its evolution with Ken’s insightful perspectives. Uncover the potential dominance of major players, the strategic importance of business models, and the intriguing intersections of AI with medtech and blockchain.“

10 Ways to Use Customer Experience to Improve Profitability And Drive Growth

“Customer experience to improve profitability: Unlocking the Power of CX in Business Success. In the latest episode of our podcast, ‘Predictable B2B Success,’ host Vinay Koshy sits down with leading CX expert Ken Lonyai to delve into the fascinating world of customer experience and its pivotal role in driving business performance.”

User Experience strategies for MILLION$ products to stand out and be successful

“Standing out in a crowd can make you millions! Developing a new idea? How can you ensure successful product differentiation?

User Experience, also known as UX – is probably not what you think it is.

In this podcast, Dave Erickson and Botond Seres are going to chat about UX and product success with Ken Lonyai – UX award winner and UX consultant.”

#TimTalk – UX profitability continuum with Ken Lonyai

“In this conversation we discuss, the intersection of innovation, product and UX (user experience) and the impact that has on the success of any launched product and ultimately CX (customer experience) We discuss how these elements interlap and how that will impact on getting products to market. And how this is an ideology, a state of mind, and an approach to reframe the core aspects of the product process, to create better, more desirable products We also discuss the UX Profitability Continuum, also called “The Lonyai Principle”. Profitability is driven by UX. People purchase from and return to the places where they get the least aggravation and most happiness. So, it’s a self-fulfilling cycle: happier customers lead to more profit.”

The CTO Show with Mehmet Gonullu
#128 Ken Lonyai on Humanizing User Experience: The Intersection of AI and UX/CX

“In this insightful episode, we’re joined by Ken Lonyai, a digital innovation strategist and recognized expert in user experience (UX). Ken shares his views on the evolution of UX, the critical aspects that contribute to a company’s bottom line, and the future of UX/CX in the era of AI. Learn about ‘Humanized User Experience’ and its distinctiveness from traditional approaches, and how the blend of AI can revolutionize the role of product managers and transform the overall user experience.”