Podcasts I’ve Guested On

10 Ways to Use Customer Experience to Improve Profitability And-Drive Growth

10 Ways to Use Customer Experience to Improve Profitability And Drive Growth

“Customer experience to improve profitability: Unlocking the Power of CX in Business Success. In the latest episode of our podcast, ‘Predictable B2B Success,’ host Vinay Koshy sits down with leading CX expert Ken Lonyai to delve into the fascinating world of customer experience and its pivotal role in driving business performance.”

ScreamingBox podcast: User Experience strategies for MILLION$ products to stand out and be successful

User Experience strategies for MILLION$ products to stand out and be successful

“Standing out in a crowd can make you millions! Developing a new idea? How can you ensure successful product differentiation?

User Experience, also known as UX – is probably not what you think it is.

In this podcast, Dave Erickson and Botond Seres are going to chat about UX and product success with Ken Lonyai – UX award winner and UX consultant.”

The CTO Show

“In this conversation we discuss, the intersection of innovation, product and UX (user experience) and the impact that has on the success of any launched product and ultimately CX (customer experience) We discuss how these elements interlap and how that will impact on getting products to market. And how this is an ideology, a state of mind, and an approach to reframe the core aspects of the product process, to create better, more desirable products We also discuss the UX Profitability Continuum, also called “The Lonyai Principle”. Profitability is driven by UX. People purchase from and return to the places where they get the least aggravation and most happiness. So, it’s a self-fulfilling cycle: happier customers lead to more profit”

The CTO Show

The CTO Show with Mehmet Gonullu
#128 Ken Lonyai on Humanizing User Experience: The Intersection of AI and UX/CX

“In this insightful episode, we’re joined by Ken Lonyai, a digital innovation strategist and recognized expert in user experience (UX). Ken shares his views on the evolution of UX, the critical aspects that contribute to a company’s bottom line, and the future of UX/CX in the era of AI. Learn about ‘Humanized User Experience’ and its distinctiveness from traditional approaches, and how the blend of AI can revolutionize the role of product managers and transform the overall user experience.”